Email : hrtchq@gmail.com Customer Support
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Reservation Procedure

HRTC runs Two Month Advance Booking counters at various locations in and outside the State. One can book in advance the tickets from these counters without paying any reservation charges.

E-Tickets

The tickets can also be reserved online as per the following procedure:

  1. You can book your tickets using this application as a Registered user/Guest user.
  2. As a guest user you can book the tickets from Online Booking Page.
  3. If you are a new user and want to register, Please register by clicking on the link "New User Register".Link is provided in Home / Login page.
  4. If you are an existing customer provide the user name and click on forgot password, So the password link will be recieved to your already registered e-Mail. If you are already registered with multiple logins you can choose one of them and recieve password link on the same id.
  5. Once your registration is active you can use your "user name" and "password" to login into the application. Enter user name and password and click on login button to enter into the application.
  6. Successful login will redirect to the Online Booking Page. Follow the instruction there after as per your query to use this service.
  7. E-Tickets can be booked online upto 4 hours prior to departure time of the bus from the orginating station of the route.
  8. 1.50% of the total E-Ticket value will be charged in addition to the fare as service charges for E-Tickets Booking by the user. For example if the Fare is Rs. 200/-, Rs. 3/- will be charged extra as Service Charge.
  9. Cancellation of E-Tickets can only be done online by the user himself upto 4 hours prior to the departure time of the bus (from the originating station of the route). With in 4 hours prior to the Departure Time of the Bus from Originating Station of the route, e-Tickets can not be cancelled through any mode i.e Online or HRTC Counters. After departure of the bus from originating station of the route, no cancellation of e-Tickets allowed.
  10. No Email request will be entertained for the cancellation of tickets.